Shipping policy
Processing Time
Every order is processed within 1 business day. Orders placed before [INSERT: cutoff time] ship the same day; anything after ships the next business day. We don't process or ship on weekends or holidays.
You'll get a confirmation email the moment your order is placed, and a shipping confirmation with tracking the moment it leaves our warehouse.
Shipping Rates
Shipping is free. Every order, every destination, no minimum.
Estimated Delivery Times
Delivery estimates start from the day your order ships, not the day it's placed.
| Destination | Estimated Delivery |
|---|---|
| United States | 5–10 business days |
| International | 5–10 business days, plus any time held in customs |
These are estimates, not guarantees. Carrier delays, customs processing, and weather can push a delivery past this window.
Order Tracking
Your shipping confirmation email includes a tracking number and a link to follow your package in real time. If tracking hasn't updated in 3–5 business days, contact us at sona210209@gmail.com — we'll look into it directly with the carrier.
Customs, Duties & Taxes (International Orders)
Orders shipped outside the United States may be subject to import duties, taxes, and customs fees, set by your country and charged on delivery. These charges are the recipient's responsibility and are not included in your order total or shipping cost.
Shipping Delays
Once a package leaves our warehouse, it's in the carrier's hands. We monitor every shipment, and if something looks stuck or delayed, we'll reach out before you have to ask.
Lost or Stolen Packages
If tracking shows delivered but the package isn't there, check with neighbors and your building's front desk first. If it still hasn't turned up, email sona210209@gmail.com within 15 days of the delivery date and we'll open a claim with the carrier. We can't refund or replace a package confirmed delivered to the address on file, but we'll do the legwork with the carrier on your behalf.
Incorrect Shipping Information
Double-check your address at checkout. If you catch a mistake, email us immediately — we can update an order only before it ships. Once in transit, we can't redirect it, and a reshipment for an undeliverable package is billed at cost.
Questions
Reach us at sona210209@gmail.com and we'll get back to you within 24 hours.